Shop Help

2024 Christmas Delivery Times

Note these dates are based on guidelines issued by Australia Post and do not guarantee delivery. We always recommend ordering early to avoid disappointment.

For Australia

Shipping by regular Australia Post to:

  • Sydney Metro, Canberra, Melbourne Metro, Brisbane Metro, Adelaide Metro, Hobart - Order before 18 December 5pm
  • Perth Metro - Order before 16 December 5pm
  • Darwin - Order before 12 December 5pm
  • For regional areas - allow more time on top of your capital city listed above.

Shipping by Express Post to:

  • Sydney, Canberra, Melbourne, Brisbane, Adelaide - Order before 19 December 5pm
  • Perth, Darwin, Hobart - Order before 18 December 5pm
  • While there is no Express Post guarantee outside capital cities, ordering your item Express Post will help your delivery arrive quicker.

For Overseas orders

Christmas/New Year Orders (Orders placed after 20 December)

Orders for most books and model cars will be fulfilled as usual over the Christmas/New Year break, with the exception of public holidays.

Orders for DVDs, Prints, Model Helmets, and some model cars placed after 3pm AEDT on Friday 20 December will be fulfilled when we get back from a well deserved break on January 13. For these items it will be clearly displayed before adding the product to the cart that delivery will be delayed.

While we're away from 20 December to January 10, we'll still be answering messages via shop@v8sleuth.com.au, but it might take a little longer than usual to get back to you.

Shipping Policy and Delivery Times

Deliveries are Australia Post Parcel, unless otherwise stated. Australian delivery times vary from 2 to 12 business days, and are subject to change.

In-stock items are regularly shipped within 3 business days.

Pre-Order products are shipped as soon as the stock arrives at our warehouse.

Shipping Rates

Shipping rates vary by location and will be calculated at the checkout.

We offer Regular Post and Express Post options where possible.

International Delivery

Delivery is available to most locations worldwide.

We follow Australia Post guidelines with respect to where we can deliver packages to.

International Taxes

Overseas taxes and duties are not included in our price. You may be subject to additional fees and charges prior to delivery. This especially applies in EU countries with respect to the VAT, where the VAT will be charged to you on delivery.

Returns and Refunds

If you have received a damaged, faulty or incorrect product after shopping with us, contact us at shop@v8sleuth.com.au and we will be happy to provide a refund, swap or replacement if stock is available, to a maximum 30 day period after the product was delivered.

We do not offer a refund for change of mind after purchase.

The above policy applies in addition to any rights you have under Victorian or Australian law.

If you have received a damaged or incorrect product on a purchase from one of our stockists, then please contact them directly to organise a refund or replacement.

I ordered something pre-order and heard no more, where is it? When will it be arriving?

Check out our pre-order status page for the latest updates on where our pre-order products are at.

For model cars, you will be sent a reminder to pay the remaining payment once the model car is in stock and available.

Numbered Items

Where limited edition numbered items are sold, no reservations for particular numbers will be taken unless otherwise stated.

I ordered something pre-order and changed my address, what do I do?

Send us an email to shop@v8sleuth.com.au with your order number, name, old address and new address, and we'll update it for you.

How do I purchase with a V8 Sleuth Gift Card?

Purchase a V8 Sleuth Gift Card and once you receive it via email, go back into the store and add the product to your cart.

In the shipping step enter your gift card code that you received via email in the “Gift card or Discount code” box.

Do you have any special discounts or offers other than your on sale items?

Yes, click here to see our current offers.

Model Car Pre-Order Deposit Policy

Click here for our policy regarding your model car deposit.

Further Questions?

For any further questions, please contact shop@v8sleuth.com.au.

Wholesale Enquiries

For any wholesale enquires regarding our publications, please contact shop@v8sleuth.com.au.

Contact Us

We can be contacted via shop@v8sleuth.com.au.

Our postal address is:

PO BOX 6040
CROMER VIC 3193
AUSTRALIA